Returns Exchanges
Our primary concern is your well-being, comfort, and satisfaction.
We recognize that issues can arise, and for that reason, we strive to
alwaystreat our customers in a fair and equitable manner.
Returns
All products returned to HCM Armor must be inspected to ensure both their physical condition and the reason for return. The products must be returned within 30 days of the delivery date to your home/business in order to be eligible for a full refund minus the return shipping cost. Refunds are not issued for custom orders, personalized patches, or lost or stolen gift cards.
Once your returned item(s) arrive at our facility, we will process your refund within 7-10 business days. To initiate the return process, please send an email to Returns@HCMArmor.com with your name and order number.
Exchanges
All items exchanged must be inspected for both physical condition and the reason for exchange. Exchanges must be made within 30 days of the date the item was delivered to you. The item must be in new, clean, and resalable condition in order to be eligible for exchange. Custom orders are not eligible for exchange.
To get started with an exchange and get a complimentary shipping label, just send an email to Returns@HCMArmor.com with your name and order number. We may also need you to provide us with certain photos and measurements to make sure you get the right fit.